COVID-19 F.A.Q.

When are you reopening?

 

Not soon enough!!

While Washington's stay-at-home order has been extended thru May 31st, hair salons are fortunately part of Phase 2 in reopening businesses - we feel hopeful that Marquee will be able to open our doors soon!

Please follow us on Instagram for updates & announcements: @marqueesalonstudio

 

How can I reschedule my appointment cancelled due to closure?

 

Each stylist at Marquee is independent and will reschedule their clients as quickly as possible in the way that works best for them.  

Many of us will be waiting to reschedule cancelled appointments and reopen our books to new appointments until we have an official reopen date from the government.

If you have any questions for your specific stylist and do not now how to contact them, each of our phone numbers is listed on the website under “Contact Us”.

If you have a general question for the salon, please email us: marqueesalonstudio@gmail.com

 

How can I help while you are closed?

 

Aren’t you the sweetest!  The most helpful thing our clients could do for us during this closure is to continue being patient and come back to us once we reopen…we can’t wait to get back to work and catch up with you.

As you can imagine, this length of closure is EXTREMELY difficult for a small business like ours...we appreciate your continued support & thoughtful messages so much!!

During the closure, several of our stylists are offering gift cards and online retail - the best way to find this information is to either contact us directly or check out our Instagram accounts for details:

 

Christina: @christinacarlssoncoif

Shelbs: @theradstylist

Ryann: @ryannamara

Alex: @alexandravictoria_hair

Katie: @hairbykatie.martin

Louie: @louiedevinehair

 

Marquee: @marqueesalonstudio

 

What can I do about my grown-out hair color and/or cut until you reopen?

 

We totally understand that staring at your roots or shaggy ends during quarantine is not ideal…the added stress of not looking quite yourself on top of losing work, juggling stay-at-home life, worrying about illness etc. can be too much for some.  

At this time, we suggest riding this out without home hair dye or major cut changes as long as you can - “box dye” is unpredictable and color corrections are typically very expensive (some corrections may not be possible at all).  

Still, we want to help you get through this experience as best we can so please feel free to reach out to us for tips regarding root spray coverage, bang trims and other treatments easily done at home.

 

 

Am I still able to purchase hair products?

 

Several stylists are offering online retail opportunities or curbside delivery of product during our closure - please reach out for details!

 

It is possible to do house calls or sneak an appointment in while you're closed?

Asking for a friend.

No.

What safety protocols will be in place once you reopen?

 

Once we reopen the salon, we will need to make a few changes to our routines in addition to our standard sanitation procedures for the safety of both clients and stylists - these protocols will be communicated clearly before your appointment as we receive updated information from the Washington state Board of Cosmetology.  

We will update this FAQ sheet with that information as well before reopening.